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Director, Digital Innovative Technology

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Jan 30, 2019

Brooklyn, NY

Permanent

Agent: Tara T.

Job #: 143347

Job Description

Vitamin T has partnered with an independent nonprofit project within Media Production that is looking for a Director, Digital and Technical Innovation. The Digital & Technical Innovation team is responsible for the look, feel, functionality, and interactivity of the company's App, the Archive, and website, and other supporting systems, such as Salesforce and Acuity Scheduling. The team collaborates with all departments across the organization and keeps an open dialogue with the partners and the public to ensure their systems and tools are reliable, intuitive, powerful, delightful to use, and meet the needs of the many use cases they support.

The Director of Digital & Technical Innovation will be a vital partner in shaping digital strategy and institutional goals as they relate to online and mobile technologies. The ideal candidate will be able to facilitate highly collaborative meetings and synthesize ideas for project plans, grant proposals, and more. A strong ability to identify new technology opportunities, forecast budgets, and communicate complex concepts clearly (to technical and non-technical audiences) is required. This person will collaborate with partners as needed to support, explore, and prototype technologies to meet organizational goals. The Director, Digital & Technical Innovation  occasionally represents the company to the technology community at large and forges new strategic partnerships to support and grow the company's apps, platforms, and websites.

In addition to developing and communicating new ideas and strategy, the Director of Digital & Technical Innovation will also be responsible for managing digital staff and ensuring to maintain great relationships with the digital consultants. The Director will have the opportunity to build their internal team and shape and how it operates, and will provide guidance and direction to their staff, external engineers, and other teams in troubleshooting technical issues, as needed. Experience managing a technical team is required, as well as is significant experience with WordPress and a solid appreciation for hybrid mobile apps. Experience with Salesforce is strongly desired; some experience with a CRM is required.

The ideal candidate has an entrepreneurial, can-do mindset, and is extremely resourceful in their problem solving and systems design. They are highly organized and able to gracefully balance continuously evolving institutional priorities while successfully completing timely, exceptional work.

Responsibilities:

  • Build, manage, and continuously improve the company's suite of websites and mobile apps
  • Research and build new technologies and platforms to further the company's impact on Web and mobile devices
  • Document and develop user engagement paths, user goals, user flows, and user types for the company's various digital projects
  • Workshop, prototype, develop, and maintain internal systems to improve organizational efficiency, communications, and processes
  • Lead interdepartmental workshops and project teams to design and implement digital projects
  • Collaborate with the founder and other key stakeholders on product design
  • Document and track all specifications, issues, bugs, improvements and feature requests for digital projects and recommend priorities to senior leadership
  • Forecast, track, and report on project goals, budgets and resource needs for all digital projects
  • Manage an approximately $1m annual budget, maximizing the quality and sustainability of the company's technologies
  • Co-author, research, and contribute to Development grants to financially support the company's digital projects and goals
  • Advise on long-term financial sustainability and revenue generating opportunities for digital projects
  • Educate and be a resource for leadership and staff on web, mobile and other core technologies
  • Foster a community of innovation by maintaining a high standard of openness, collaboration, and transparency for all digital projects
  • Lead organization-wide digital strategy efforts and contribute to strategic planning processes
  • Lead, participate in, and organize summits, community events, and/or hackdays on behalf of the company and represent the company at technology conferences and events
  • Supervise Digital & Technical Innovation staff
  • Perform other duties to support the company as assigned

Qualifications:

  • Bachelor’s degree plus at least 8 years of directly relevant professional experience, or equivalent combination of education + on-the-job experience
  • Strong experience in technology team leadership and project management
  • Solid expertise designing, building and implementing websites and mobile apps (iOS, Android, etc.)
  • Experience with Human Centered/User Centered Design
  • Experience implementing digital archive systems and platforms, large scale storage arrays, large file transfers, file integrity checks, and "big data" systems and architecture
  • Experience with code repositories and resource tracking software (BitBucket, GitHub, Beanstalk, Asana, Jira, etc.)
  • Experience in an agile software development (SCRUM, KANBAN, etc.) environment
  • Experience developing in the Linux/Apache/MySQL/PHP (LAMP) stack and other open source technologies
  • Expert proficiency in WordPress, Drupal, Salesforce, SugarCRM and/or similar content management systems
  • Experience with conversion optimization methods and philosophy
  • Solid ability to review and edit code and propose improvements and solutions to digital staff
  • Experience developing software QA testing protocols
  • Experience with assistive and ADA-compliant web technologies
  • Experience implementing backup, redundancy, and disaster recovery plans
  • Ability to analyze and report on traffic, site/app usage, and goal completion
  • Strong experience with network security, eCommerce, PCI compliance and user privacy best practices
  • Ability to work gracefully and productively while managing rapidly evolving institutional priorities
  • Strong communication skills (written, verbal and public speaking)
  • Strong interpersonal and teamwork skills; experience facilitating collaborative meetings with internal and external stakeholders
  • Commitment to personal and professional growth

Want more details about this and other opportunities?
Meet Tara Thurber!