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Insights Manager


Jul 22, 2019

London, Victoria


Agent: Abdi A.

Job #: 150098

Salary: up to £390 dayrate

Job Description

Our Ecommerce travel client is looking for an Insights Manager to join its Customer Voices team based in our London Victoria office. You will support the Product and Product Marketing teams, working to identify actionable traveller insights across the customer journey. Your mission is to collate and consolidate traveller feedback from a range of insight sources to provide the business with a centralised view of product priorities. 

Day-to-Day Responsibilities Include: 

Export of raw data from online customer feedback sources 
Filtering and categorisation of data into a pre-defined customer journey framework 
Identification of emerging categories and trends 
Develop a detailed understanding of the traveller booking and travel experience 
Lead the delivery of monthly summary presentations 
Deep diving into specific topics or themes to support business objectives 
Monitoring the impact of new initiatives on the customer experience 
Coaching the team Insights Analyst 

Key Skills & Experience: 

Experienced in using Googledocs, Powerpoint and Excel 
Strong data interpretation and story telling skills 
Strong communication and presentation skills 
Excellent attention to detail 
Excellent team worker 
Experience in working in a global environment a plus 
Someone with a passion for Travel and can identify with the planning and booking process our Travellers will go through 

Client Description:

The biggest name in Ecommerce travel.

Want more details about this and other opportunities?
Meet Abdi Ali!