Community Manager: Social Media Giant
Based in Central London
£55 - 75k + benefits (doe)
6 month contract
Our client is a social media giant, also known for being one of the best places to work in the world. Their mission is to give people the power to build community and bring the world closer together. Through apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.
The global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways.
They’re looking for an experienced Community Manager to join their social marketing team to oversee all their channels, and overall engagement with the UK market.
You will be managing content development, community engagement and editorial strategy to ultimately engage, grow and foster this growing community. The right individual will be a passionate advocate for both the brand as well as the product experience.
Handle day-to-day community management which includes approving posts, approving member requests, and moderating comments
Liaise and maintain process with external moderation partners, including working in partnership to respond to comments and approve posts with efficiency and accuracy
Management of editorial calendar and key content series; planning and executing content with brand consistency
Creative writing of posts and other content initiatives, working in collaboration with the larger social marketing team to ensure best in class content development
Foster a sense of community with group members by engaging with the community and responding to questions
Test and analyse results to measure the effectiveness of our efforts, with an emphasis on continuous optimization and iteration.
Identify and ideate new ways to drive engagement and interaction within the community
Stay up-to-speed on industry best practices for community management
Represent the brand with authenticity and integrity in every interaction
Understand the interests and behaviours of the ommunity and how to best connect with them and keep them engaged
Present to team leadership and the broader team on trends and insights, always with recommendations on how to apply these learnings to the power admin group
Identify opportunities to collaborate cross-functionally with the other Community Managers to share best practices, maintain brand consistency and develop multi-market content campaigns
Skills: Minimum Qualifications
4+ years of experience as a community manager, preferably including experience as a large group admin
Ability to craft and manage social editorial calendars and content development
Proven record of creativity and innovation in the social media space
Balance of creative and analytic mindset, putting forth best in class execution within a measurable and data driven framework
Ability to prioritize tasks, manage deadlines, adapt with changing priorities in a fast-paced environment
Ability to spot opportunities as they arise in response to cultural, media, or market trends
Experience supporting a product organization with new feature announcements and/or bug reports