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Content Strategist

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Mar 25, 2020

Tottenham Court Road

Freelance

Agent: Shana H.

Job #: 157920

Salary: £71k plus bonuses

Job Description

We’re looking for a Content Strategist to lead updates across our Business Help Center and other education channels for our creative and brand safety tools. The ideal candidate is a strong writer and editor with experience in digital content management, content strategy, project management, and data-informed decision making. They will be an expert at hands-on drafting and editing in a CMS, content structuring and proactive problem solving to get the information they need. This person should have an eye for improving user experience and the ability to manage complex, cross-functional projects with proven critical thinking skills.


RESPONSIBILITIES

· Create, edit and publish content for our Business Help Center in simple, jargon-free language using our voice to accurately capture how to use our business tools.

· Make data-driven decisions to improve our support experiences and troubleshoot known issues to help businesses resolve their issues

· Execute Help Center content strategy for product changes while managing feedback from cross-functional stakeholders including marketing, technical and business roles

· Consistently deliver content that meets or exceeds our quality standards

· Support wider Business Education Content Strategy team to execute on content projects and reviews

· Test our business tools for errors and provide feedback to product teams to improve user experience

· Meet tight publishing deadlines with high attention to detail



Minimum skills and experience

· 4 years’ experience of digital content writing and management, including using a CMS and HTML

· Experienced in working with cross-functional stakeholders to produce public-facing content

· Skilled in understanding data to make improvements to content based on audience needs

· Knowledgeable about creative, technology or marketing industries

Preferred skills and experience

· Writing technical or educational guides for consumers or businesses

· Information architecture and hierarchy

· Project management

· Experience within a global technology company or digital-focused industry

· Developing and executing SEO strategy
 

Client Description:

The Largest Social Media Company in the World.

 

 

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