12 months PAYE temporary role , based in Staines, pay up to £52k pa pro rata DOE
currently the role is operating remotely, interviews over VC
The French speaking Technical Support Engineer is an individual contributor position within our Client’s organisation.
Technical Support organization focusing on IT Service Management and
Application Support. This individual will be relied upon for their superior knowledge, ability
and experience in technical support. This role will be responsible for incident tracking,
diagnosis, replication, troubleshooting and resolution of the most complicated and critical
incidents. Last but not least this individual will provide excellence in customer service to
ultimately drive to completions and total resolution of each customer support issue.
The successful candidate will be able to quickly gain an understanding of the Client’s
platform. This is a customer-facing role and therefore it requires strong inter-personal skills
in addition to strong technical skills. The Technical Support Engineer must be able to work
outside of normal business hours (including: weekend shifts and public holidays) as needed.
Those we hire will be trained and mentored in these technologies as appropriate by our
senior staff and will work to support a growing base of customers globally. Successful
candidates will enjoy a generous earning potential and the chance to expand their role in
the company as we grow.
In order to be successful in this role, we need someone who has the following.
Fluent French speaker
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience in Relational Databases (i.e. MySQL, MariaDB, Oracle)
Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome
developer tools, etc.
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex issues and technical processes
Proven ability to maintain a professional demeanour when handling complex user issues and
dealing with customers
A fundamental understanding of ITSM, ITIL, or CMDB
Experience in one (or more) of the following: UNIX Shell, AJAX, ReactJS, GraphQL, Angular
Basic experience administering: Linux/UNIX OR Microsoft Server